Here we have gathered the answers to the most common questions - so that you can quickly and easily find the information you are looking for. Can't find what you need? Don't hesitate to contact our customer service.
📦 Shipping & Delivery
We pack and dispatch your order within 2-4 working days. After that, delivery normally takes 3-5 working days, depending on where you live and which delivery option you choose.
During campaigns or periods of high demand - when certain products are temporarily out of stock in our main warehouse - your order may need to be sent from one of our international warehouses. In these cases, the total delivery time is normally 5-9 working days.
We will always let you know if delivery is expected to take longer - and you always have the right to cancel your order before it is dispatched.
Which delivery options do you offer?
We offer several delivery options so that you, as a customer, can choose the one that suits you best:
Eco delivery - our most sustainable option, with a lower climate impact. Delivery is made using environmentally optimised transport solutions.
Standard delivery - reliable delivery to a collection point or your home, depending on which delivery option is available where you live.
Express delivery - for those who need their products extra quickly. Available on selected occasions.
Free delivery - always available on qualifying orders. No code is needed - the discount is applied automatically at checkout.
You can always see the available options and the current delivery cost directly at checkout, before you complete your purchase.
🔁 Returns & Open Purchase
How does your returns policy work?
We offer 365-day returns on all products. The product must be in as-new condition and in its original packaging.
How do I make a return?
Contact us at info@norillo.se and we will send you return instructions. You are responsible for the return postage unless the return relates to a complaint about faulty goods.
When will I be refunded?
Once we have received and approved your return, your money will be refunded within 5 working days to the payment method you used at purchase.
💳 Payment & Security
Which payment methods do you offer?
With us, you shop safely and smoothly. We offer several secure payment options through Shopify Payments and Klarna:
🔹 Klarna - Choose between invoice, instalments, direct bank payment or card.
🔹 Card payment - Pay directly with Visa, Mastercard or American Express.
🔹 Apple Pay & Google Pay - Fast payment with your phone where supported.
All payments are encrypted and secure - you choose the option that suits you best.
Is it safe to shop with you?
Yes. Our website is encrypted with an SSL certificate and all payments are handled by Klarna - one of the most trusted payment providers in the Nordics.
🧼 Product Questions
How do I know that the products are of high quality?
We select our products with great care and work only with suppliers who live up to our requirements for function, durability and ethics.
Do you sell your own products or other brands?
We sell both our own designed products and handpicked favourites from established brands within home & everyday living.
❗ Order Problems
Can an order be cancelled?
Yes - it is usually fine if you contact us within 24 hours of placing the order. Please email us as soon as possible at info@norillo.se.
Can I change the delivery address after ordering?
Yes, if you contact us within 24 hours we can usually adjust the delivery address before the parcel is dispatched.
I haven't received an order confirmation - what do I do?
First, please check your spam folder. If you still can't find anything, get in touch with us and we will confirm that your order has gone through.
I have received the wrong product - what do I do?
Contact us with your order number and a photo of what you received, and we will help you quickly.
