Last updated: 2025-05-28
At Norillo, we want you to always feel confident with every purchase. That is why we offer 365-day returns - one of the most generous guarantees on the market. This page explains how to return an item and how the refund works.
365-day returns
You have the right to change your mind about your purchase within 365 days of receiving your order. For a return to be approved, the following conditions must be met:
The product must be in unused and resaleable condition
All accessories and any original packaging must be included
The return must be made within 365 days of receipt
How to return an item
Contact us by email at info@norillo.se and state your order number
Briefly describe why you would like to return the product
We will send you clear instructions for the return process
You, as the customer, are responsible for the return postage. We always recommend a tracked shipment
Refund
Once we have received and checked your return:
The refund is made to the same payment method used at purchase
The processing time is normally up to 14 working days from when the return is approved
Any additional bank or payment-service time may apply
Returns that are not approved
We cannot offer a refund for:
Products that are used, damaged or missing their original packaging
Specially ordered or personalised products (unless they are faulty)
Returns that lack the necessary documentation
Damaged or faulty item
If you have received a defective or faulty item:
Contact us as soon as possible at info@norillo.se
Attach photos and a short description of the problem
If the complaint is approved, we cover the return postage and offer either a replacement product or a full refund
Uncollected parcels
For parcels that are not collected and are returned to us, we charge a handling fee to cover shipping and handling costs.
Contact
Do you have questions about returns or refunds?
Contact us at info@norillo.se
We are here to help you and normally respond within 24 hours.
